Currently not seeing rewards after a new billing round or tier upgrade?
If you’ve recently gone through a new round of billing or upgraded to a new tier and don’t see your rewards on your dashboard, don’t worry—it’s a common issue with a simple fix.
Step-by-Step Guide to Refresh Your Rewards:
Log into MadronaID: Make sure you are logged into your MadronaID account.
Navigate to Your Dashboard: Head over to the rewards section of your dashboard to check if your rewards have appeared.
Hit the Refresh Button: If your rewards aren’t showing up, simply hit the refresh button on your browser. Sometimes, it takes a moment for your account to sync with the latest billing cycle or tier upgrade.
Troubleshooting
If refreshing doesn’t immediately display your rewards, consider the following:
Check Your Billing Status: Ensure that your recent payment or tier upgrade went through successfully on Patreon. You can confirm this by checking your billing history on Patreon.
Account Syncing Delay: Occasionally, there may be a slight delay in syncing your rewards with your MadronaID dashboard. Refreshing the page after a few minutes can help.
Clear Browser Cache: If the issue persists, try clearing your browser’s cache or accessing your account in incognito mode to rule out any caching issues.
Still Having Trouble?
If after following these steps your rewards are still not showing up, feel free to reach out to our support team for further assistance. We're here to help ensure you get the rewards you've earned.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article